HVAC Repair: What To Expect

Dear neighbors and friends,

We are surely living in interesting times! In light of the current COVID-19 pandemic, we have implemented actions that will enhance the safety of all of our team members and our customers. Please see below, for what this may mean in relation to our services:

• If you have a residential planned maintenance visit scheduled before March 30, you will be contacted to reschedule at a later date.
• All on-demand/repair service calls of an urgent nature will be prioritized. All non-urgent repairs will be scheduled for after March 30.
• We have suspended all walk-in visits to both shops for over-the-counter payments or purchases. Anyone wanting to make a payment on their account should be directed to the online payment portal here. Anyone wanting to submit custom metalwork should call us for directions on how to submit specifications.
• All service technicians and installers will have limited access to our office, where our administrative support is located. Unless necessary, we are limiting the interaction between office and field teams. We are working to follow the CDC’s recommendation of “social distancing.”
• For any incoming appointments, we will be asking if “anyone in the home is exhibiting symptoms of illness, or has recently traveled to coronavirus-impacted areas.” Should the answer be “yes,” we are reserving the right to decline service for the foreseeable future.
• Our service and installation technicians have been informed that they should use discretion prior to entering a home/space.
• If any Jacob Heating & Air Conditioning team member is exhibiting symptoms of illness, they will be asked to stay home, rest, and seek the appropriate medical assistance.

We are continuing to monitor the progression of the virus on the impact of our community. We have contingency plans in place that will allow us to continue to service our customers.

Thank you for your consistent loyalty and patronage.

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